This page describes Cinemaquette policy regarding information received about you during visits to our Web site. The amount and type of information received depends on how you use the site. These privacy provisions apply solely to Cinemaquette online information collection activities.
Satisfaction is Guaranteed. If you are not satisfied with the item you purchased, you may return the item within 14 days after you receive it. We urge all buyers to inspect and review the item as soon as they receive it and to report all damages or defects to us as soon as possible. Even if there are no issues with the item, you can return the item for any reason within these 14 days. Simply call or email our customer service for a return authorization number. You will then be instructed on how to proceed with the return. Buyers will be responsible for the return shipping. Full refunds will only be given for the cost of the item once it has been returned and inspected by our team. Should the return result from a defective or damage issue, we will cover the return shipping cost.
No Representation or Warranty
Your confidential use of this site cannot be guaranteed by Cinemaquette. Cinemaquette shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site.
Normal Web Site Usage
You can visit Cinemaquette Web site to read product information without telling us who you are and without revealing any personal information. The only information we collect and store during normal Web site usage is the name of your Internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the Web site that referred you to us, the pages you request and the date and time of those requests.
Collection of Personally Identifiable Information
There are instances where Cinemaquette requests personally identifiable information to provide the Web site visitor a service or correspondence (request for information, a quote, or catalog). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored by Cinemaquette in a manner appropriate to the nature of the data and is used to fulfill your request. The information you provide is used by Cinemaquette to improve the services we provide you. It is never provided to any other company for that company’s independent use. Cinemaquette will never sell your personal information to any other company. Users who subscribe to the Cinemaquette e-mail list can change their user profile here. Also be sure to note other comments regarding use of information on specific pages within the site.
Credit Card Billing Information
The information contained herein has been designed to help you better understand our billing system and the measures we take to ensure your credit card security is at the highest level of protection when processing payments online. In order for us to ensure that all orders we receive that are paid by credit card are not fraudulent, we urge all our visitors and customers to read this to have a better understanding of what we require and the security measures we take into action when processing all credit card orders. Also, if you are experiencing problems placing an order, this information will help you determine why your card is being declined.
Order Cancellation Policy
Please submit any cancellation via email to firstname.lastname@example.org, or call on our business phone at 818-787-4514
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping minus the deposit, which is non-refundable. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping and deposit.
Card Cards Accepted
Visa, MasterCard, Discover, American Express
All orders will be billed at the time of purchase.
Credit Verification Value (CVV)
The CVV number is required because it lets our system know that the person placing an order actually has the credit card in hand. Most credit card thieves will “skim” credit cards which means they will obtain your actual number but do not physically have the card in hand. As such, they will use internet businesses, mail order catalogs, etc.. to place fraudulent orders because these forms of businesses do not see the actual card.
To locate your CVV number, you will find it to be the very last 3 digits on the back of your credit card (shown below) on all credit cards with the exception for American Express. If you choose to use American Express, you can find your CVV number printed on the front of your card (shown below) above your actual credit card number. It will contain 4 digits, rather than 3 like Visa, MasterCard and Discover have. This security code will be required after you enter your credit card number in our website. If you are unable to read your security code or you are not sure, please call your credit card provider.
Billing Address vs. Ship To Address
Our credit card system has also implemented a security feature called an “Address Verification System” (AVS). This ensures that when you enter the correct billing address and zip code on your order, it MUST MATCH WHAT YOU HAVE ON FILE WITH THE BANK THAT HAS ISSUED YOUR CREDIT CARD! In other terms, if it does not match, your order will be declined automatically.