Q: What is the shipping time?
A: We ship out within 24 hours of charging your credit card. Our delivery service will deliver your Cinemaquette within 3 working days.

Q: How much is the package insured for?
A: Your Cinemaquette is insured for the full retail value.

Q: Why can't I order the other Cinemaquettes?
A: In order to insure the highest quality, the production process for each edition is considerable. In order to maintain a fair and orderly distribution for each edition, orders will not be taken until each Cinemaquette is ready for delivery.

Q: I don't live in the USA. How can I order a Cinemaquette online?
A: There are several authorized international Cinemaquette retailers, and you can visit their Web sites by clicking here.

Q: I don't have a credit card, how else can I pay?
A: Currently, we’re only set up for credit-card purchases. Sorry!

Q: How heavy is each Cinemaquette?
A: While each edition will naturally vary with the size of the character, the approximate weight is 25 pounds.

Q: What if I want to buy more than one?
A: Currently, we’re limiting the Cinemaquettes to one per customer. If we later decide to open up multiple purchase opportunities on specific editions, we’ll notify members via e-mail.

Q: What if my order gets lost or destroyed on its way to me?
A: Satisfaction is guaranteed; if there are any problems with either your order or delivery, simply notify us and we’ll make it right.

Q: Why do I have to wait so long for my delivery?
A: Due to the complicated production process, only a few Cinemaquettes can be manufactured at a time. We process the shipping in the order we receive them.

Q: What is your toll free number so I can talk to a human?
A: Our toll-free customer service hotline is 1-866-869-8606. Simply leave your name, phone number, e-mail address and specific question or problem with your order, and we’ll get back to you as soon as possible.

Q: Is the silicon head on my T-850 going to deteriorate? What’s the deal with this weird powder that came with my Cinemaquette? What if his hair gets messed up in shipping?
A: We’d like to take a moment to answer some questions that have come up about our T-850 Cinemaquette and hopefully put to rest any concerns you might have about the quality and durability of the product.

Some customers have questioned the long-term durability of the silicon head. In point of fact, silicon has an incredible lifespan, maintaining its integrity and coherence for decades. The head is not merely covered with a silicon skin, but is in fact entirely composed of silicon, for better durability and overall quality. In addition, the paint that is used on the skin is also silicon-based (unlike other paints applied to latex, which has a very short shelf life) and should maintain its appearance for many years to come if stored in a dry place.

In terms of the hassle of dealing with the powder, we only included that as a last resort. Although we recommend against handling the face of the T-850 overmuch, we realize that it’s just human nature that collectors will want to touch the Cinemaquette’s head, and over a long period of time, if too much oil from human skin gets on the silicon, the face could appear shiny. The colorless powder is merely to prevent the shiny gloss, should it become necessary in years to come, and retain the proper matte finish. It should also be noted that if the silicon face gets dirty due to pollutants in the air or human skin oil, it can be cleaned with a Q-tip and a small amount of rubbing alcohol. The silicon skin may get shiny after the alcohol cleaning, but a simple, light dab of the powder will return it to its natural look.

As for the hair, each piece is individually hand-punched and no two are alike. The hairstyle of each Cinemaquette has been styled before packing, but we cannot guarantee that it will arrive exactly the same way, due to the vagaries of shipping. The hair can be styled by the consumer with a simple toothbrush. Additional instructions for care of the Cinemaquette’s hairstyle will be posted here on the site as necessary.

Q: Will Arnold be President of the United States in 2008?
A: Under the U.S. Constitution as it currently stands, no. Only natural-born American citizens are eligible to run, and Arnold was born in Austria. However, a lot can happen in 4 years…

Q: Is there really a Skynet?
A: Maybe there is and maybe there isn’t. I’d unplug the computer at night if I were you.

Q: How can I get a date with the T-X actress, Kristanna Loken?
A: Yeah, pal. You’ve got a shot.